Privacy Policy

1. Who is responsible for this website

This website is operated under the Ivory Pulse business initiative. Ivory Labs is the enterprise AI division and brand used for business automation, AI agents, AI receptionist systems, workflow automation and related software services. References to “Ivory Labs”, “Ivory Pulse”, “we”, “us” or “our” refer to the operator responsible for this website and the services presented on it.

2. Scope of this policy

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, submit a demo request, contact us by email, phone or WhatsApp, or discuss potential software services with us. Additional privacy and data processing terms may apply if you become a client and we process business, customer or operational data on your behalf.

3. Information we may collect

We may collect information that you provide directly, including your name, company name, work email, phone number, WhatsApp number, preferred contact method, business role, message content, automation needs, project details and any other information you choose to send through our website or communication channels.

We may also collect limited technical information such as device type, browser type, approximate location, pages visited, time spent on the website, referral source and basic analytics data used to understand website performance and improve our services.

4. How we use your information

We use your information to respond to inquiries, schedule demos, prepare proposals, understand your company’s automation needs, provide support, communicate about our services, improve the website, maintain business records, prevent misuse and comply with legal obligations.

5. AI agent and automation projects

If you choose to work with us, we may process additional information needed to configure AI agents and automation workflows. This may include internal procedures, service lists, appointment structures, CRM data, calendar data, email or message templates, call flows, documents, business rules and other operational information.

Where we process personal data on behalf of a client, the client remains responsible for ensuring that the data is lawfully collected and that required notices, consents and internal approvals are in place. Specific processing obligations may be governed by a separate data processing agreement or commercial contract.

6. Legal basis for processing

Depending on the context, we may process personal data based on legitimate interest, contractual necessity, consent, compliance with legal obligations or pre-contractual steps requested by you, such as preparing a proposal or scheduling a demo.

7. Communication channels

If you contact us by email, phone, WhatsApp or through the website, we may use the same or another appropriate communication channel to respond. By contacting us, you confirm that the contact details you provide are accurate and that we may use them to respond to your inquiry.

8. Service providers

We may use third-party providers for hosting, email, forms, analytics, customer communication, WhatsApp, telephony, AI infrastructure, CRM, scheduling and security. These providers may process data only as needed to provide their services to us.

9. Data sharing

We do not sell personal data. We may share information with service providers, professional advisors, legal authorities where required, or business partners involved in delivering a requested service, always within the limits of applicable law and business necessity.

10. International processing

Some service providers may operate in countries different from your own. Where required, we take reasonable steps to ensure that appropriate safeguards are used for international data transfers.

11. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including communication, proposal preparation, service delivery, legal compliance, accounting, dispute resolution and business record keeping.

12. Security

We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse or disclosure. However, no system connected to the internet can be guaranteed to be completely secure.

13. Your rights

Depending on your location and applicable law, you may have the right to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. To exercise these rights, contact us using the details below.

14. Children

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal data from children through this website.

15. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above.

16. Contact

For privacy-related questions, contact support@ivory-labs.com. For sales inquiries, contact sales@ivory-labs.com. You may also contact us by WhatsApp or phone at +40 747 815 379.